Returns & Refunds

Last updated: August 21, 2026

Return window

Eligible unused products may be returned within [X] days of delivery, subject to the conditions below and applicable law.

Condition

Items must be returned in the condition required by our policy. For hygiene and safety reasons, certain pet-care products may be non-returnable where permitted by law.

How to request a return

Contact madisonpet@gmail.com with your order number and reason for return. We will provide the applicable return instructions.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and reviewed. Processing times can vary by payment provider.

Damaged or incorrect items

If you receive a damaged, defective or incorrect item, contact us promptly with photographs and your order number so we can review the issue.